Customer Care

We're Here to Help You Find Your Scent

Whether you need help choosing a fragrance, want to verify authenticity, track an order or arrange a private consultation — our trained advisors are available seven days a week.

Flagship Store

14 Champollion Street, Zamalek, Cairo 11211, Egypt

Customer Hotline

+20 100 234 5678 · WhatsApp +20 122 987 6543

Write to Us

care@houseofvelour.com · press@houseofvelour.com

Store Hours

Sat – Thu: 11:00 AM – 10:00 PM · Friday: 4:00 PM – 11:00 PM

Send us a message

Average response time: under 4 hours during store hours.